Conflicts arise as a result of the conflict of interests, needs, norms and values and are an inevitable part of our lives. Approaching conflict in avoidance or through violent means can be costly and have serious impacts on our lives. Therefore, it is extremely important to resolve conflicts using non-violent and constructive methods to achieve sustainable results. This course will examine the basic concepts and practices of alternative forms of conflict resolution such as negotiation, mediation and facilitation. It will focus on conflict resolution practices at various levels, including interpersonal, intergroup and international.