Improvements Implemented based on the Student Satisfaction Surveys

Dear Students,

We care about receiving your opinions about the services we offer in different areas and improving our services based on your feedback.

In this context, we share the improvements implemented within the scope of the feedback you have provided with the “Student Satisfaction Surveys (YÖNDES)” below and we kindly request you to participate in our “Student Satisfaction Surveys” that we have provided for the Fall 2024 semester.

Improvements Implemented Within the Scope of the “Student Satisfaction Surveys (YÖNDES)”:

Information Center:

-          Seating capacity increased by 54 people in 2024. (8.6%) It increased to 681. Work on two study rooms is ongoing and the study rooms will be opened at the beginning of 2025. (12 or 16 additional capacity)

-          The number of lockers at the entrance increased from 68 to 108. There has been a 59% increase.

-          The fabric of the wooden chairs throughout the building has been renewed and 100 new chairs have been added to replace old and broken ones.

Student Resources:

-       Information and announcements regarding academic and administrative processes of students have begun to be provided to students via channels such as MySu, CRM, e-mail, and the internal web of the SR.

-       Improvements have been made to the call system (SU-Ticket) so that call topics can be easily selected.

-       Student document request screens have been converted to a more user-friendly format, and requests can be quickly and easily transmitted via SU-Ticket.

-       With information that will reduce the workload in the 2024-25 Academic Year Fall semester course registration, the system has been made more efficient, and the system entry time has been significantly reduced.

-       Web pages regarding student tuition fee payment details have been prepared, and both students and families have been provided easy access to fee information from the new screens.

-       In processes with a deadline such as scholarship applications or payments, information has now begun to be provided via SMS in addition to announcements and e-mails.

-       Planning was made for the sports center to open earlier, and it started to provide service every weekday at 07:00.

-       Budgets were allocated to clubs and sports teams

-       All torn and unusable benches in the Sports Center were replaced. Broken equipment was maintained and repaired.

-       The Hangar, which is the work area of ​​SuDance and Musicus, was renewed.

-       Storage and work space were allocated to all clubs that requested it.

-       A WhatsApp group was established with club presidents and the SR management in order to communicate more quickly with the clubs.

Information Technologies:

-       In the dormitory area, the entire Wi-Fi network structure was renewed and uninterrupted internet service was provided.

Transportation:

-       Campus shuttle routes and hours were arranged based on feedback.

-       Close communication is maintained with IETT regarding IETT services.

-       During exam periods, additional services are added to the shuttle program considering exam hours.

• 7 service times in the weekend program on the Kurtköy route were revised in line with the exam schedule.

Viaport route: 3 services were added to the Saturday program, 2 service times were revised in line with the exam schedule.

1 service was added to the Sunday program, 1 service time was revised in line with the exam schedule.

•    İçmeler (Marmaray) route:

      2 services were added to the weekday program.

      3 services were added to the Saturday program, 1 service time was revised in line with the exam schedule.

     6 services were added to the Sunday program.

Food and Beverage:

-       The kitchen section of the cafeteria was visited with the KAVEK Student Club and on-site inspections were made.

-       The number of food theme days was increased.

-       Pizza and pasta began to be served alternately in the evening services.

-       The variety of salads in the cafeteria was increased.

-        The portions and temperatures of the food served in the cafeteria began to be closely monitored.

-       Fast cash registers were provided to the ŞOK supermarket, decreasing waiting times at the cash register.

-       Electric bicycles were provided so that the vending machines could provide uninterrupted service.

Health Center:

-       Student health insurance limits were increased.

-       Blackout curtains were installed in all observation rooms, ensuring that the room was darkened when necessary.

-       Instructions for certain processes and protocols for certain diseases were created.

Dormitories:

-       Study and rest areas were built for students in all blocks.

-       The number of single rooms for doctoral students was increased.

-       The scheduled pesticide spraying for pests and rodents is being followed meticulously.

-       Measures were taken to prevent smoking in shared areas of the dormitory buildings.

-       A new improvement project was started for shared kitchens.

Cleaning Services:

-       Awareness training was given to cleaning staff on materials, cloth usage, and points to be careful about.

-       In addition to hand drying towels in the toilets, DYSON hand dryers were placed.